Typical Scope:

The purpose of the E-Helpdesk is to reduce the amount of telephone calls to the Network Manager Operations Centre Helpdesk for slot improvements, extensions and information.

This should:

• lower the waiting time for the clients in receiving a reply on their requests
• free up telephones for other operational issues

Roles

The E-Helpdesk Portlet being specific to only a few profiles, it may not be visible to or accessible by most of the users.

Depending on your role (external or internal to the NM) you will get one of the following Portlet content:

The Users' Perspective

= Client view (for AO, FMP and TWR)

 The Open link opens an E-Heldesk Requests window corresponding to the role of the user.

More information in this section:

• The User Perspective

The NMOC Perspective

= for NMOC staff

The Open link opens an E-Heldesk CFMU Requests window, described in this section.