The E-Helpdesk AO Requests window features four distinct tabs:

• Current: lists, in the MASTER section, all E-Helpdesk requests that:
  1. were submitted less than two hours ago 
  2. match the search criteria defined in the QUERY section (by default, all);
  3. and that you are entitled to see.
• Rules:  section allows you to query, create and manage specific rules meant to automatically process requests submitted by AO's
• Archive: to search for requests matching specific query criteria, in all archived or current requests.
• Statistics: allows you to select the type (scope) of the report to be computed, and display the various charts and statistical information once a report has been computed.