A. From the E-Helpdesk Portlet

To create a new E-Helpdesk request, click first on the Open button from the E-Helpdesk Portlet, and opens the E-Helpdesk AO Request window:

Create

Click on the button to launch the E-Helpdesk AO Submit window:

The ARCID, EOBT and TYPE fields are all three mandatory - the other may help you refine your query.

You need to fill in the relevant fields and indicate the type of request. Click on the TYPE field to do so, and navigate in the proposed arborescence down to the desired type and finally click on its label to select it:

The various TYPES proposed are sorted in 5 categories: Request for Improvement, Request for Extension, Rerouteing request, Other and Information.

As your request is completed (note that the Request Type has been added too), click on the Submit button to get the Requests list:

Note: A request submitted by mistake can be recalled, by means of a Recall button available to all flights whose Status is still 'Submitted'. Such a recalled flight cannot be seen anymore by other ANUs - but is still visible (however not editable) by Network Operations.

When relevant, the Recall button is located in the Details section.

Refresh

The newly created request should now appear in the list. The list automatically refreshes every 60 seconds.

You can bypass this by clicking on the button and see your submission added to the list:

Setup

Lastly, the Setup button allows you to enable or disable the sound alert on responses received.

B. From the Flight List

Go to the Flight List details (different ways may get you there - see the Flight List - Aircraft Operator section for details), check the desired flight and click on the button:

The same E-Helpdesk AO SubmitAO Submit Detached View opens, with all the relevant data already filled in - you will only need to specify the TYPE and add some comment in the Text field to complete your request: