From the E-Helpdesk AO Requests Detached View you can also query and filter existing requests.

If not already done so, start by expanding the QUERY section:

The section expands to reveal the following query area:

The expanded QUERY section reveals a number of fields and settings you can use to build your query. All are fairly self-explanatory, save for an unlabelled pull-down menu listing the possible State: Submitted, Under Work and Responded.

The results of the query are listed in the MASTER section.

MASTER Section - Understanding the Request States

Details

The Details column contains an airplane-shaped button for each entry, opening a Detached View with all the relevant Flight Details for the selected flight.

State

The State column contains a collection of pictogram indicating the status of the request, Submitted, Unable, Under Work and Responded: :

The request has been recorded and is now waiting to be handled by the NM;

The NM is not able to give an answer;

The request has been locked and the NM currently busy preparing a reply;

The NM has answered. The content of the reply can be found under the DETAILS section:

In addition, submissions of general interest, likely to be useful to the Community (and aimed at reducing the number of requests for the same object), are marked by a  bold exclamation mark - and the whole line is highlighted in strong yellow.

  Case Study: e-Helpdesk: AO Create

  Case Study: e-Helpdesk: AO Overview