Create an Incident Report

Incidents Reports are created using the Incident Management Tool - Details template:

This window is invoked from the Dashboard, using the Create button:

Note: the Create button is only available to users having been assigned at least one Role in the current Configuration - please refer to the Incident Configuration section for more information.

The Incident Management Tool - Details template comprises three distinct areas:

a Button Bar,
the Incident Details data fields,
a series of 6 tabs: Description, Measures taken, EACCC Involvement, Impact, Remarks and Reports.

The Button Bar

The Button Bar features the following commands:

Save: persists the changes in the system and closes the window to return to the Dashboard,
Print: generates a fully editable MS Word .docx version of the current Incident details content and opens Word, from which you can then adjust the text content, and/or use the Print function of the application,
Close: exits the editor without saving the changes.

Note: the reports generated by the Print command, and if need be edited in accordance with targeted audience(s), may then be uploaded back to the Incident Details, using the Upload Attachment widget:

Incident Details

The Incident Details template gets editable as soon as a User Role has been selected from the available drop-down list:

When done, you may enter data in the following fields:

Incident Name: provide a name for the Incident.
Source: the source of the Incident, e.g. TOM.
Time: the Incident occurrence time, in the dd/MM/yyy HH:mm format - a date picker is provided to assist you.
State: the state of the Incident (CLOSED or ONGOING) - set by default to ONGOING.
Operational phase: the phase associated to the Incident - set by default to PRE_ALERT.
Configuration version (read only): the Configuration (NMICP) version associated to the Incident.

The following input fields are presented via tabs, to keep the form as compact as possible:

Note: all tabs (as mentioned below) also contain a component to incorporate attachments:

Description: free text describing the incident + attachment(s).
Measures taken: free text + attachment(s).
EACCC Involvement: free text + attachment(s).
Impact: free text + attachment(s).
Remarks: free text + attachment(s).
Reports: free text + attachment(s).

Log Table

Lastly, at the bottom of the screen lies the Log area:

A couple of Add Fact and Add Activity buttons allow you to respectively add Facts or Activities to the Incident.

The very first log entry is the creation of the incident in the application. Each transition (Creation, Fact or Activity) is then displayed in the log table, along with the following elements:

Step id (applicable for an Activity),
When: Date & Time when the modification occurred,
Type: Type of the log entry action,
Why: "Creation" when the incident was just created, Fact description (if log entry= FACT), the activity name (in reality the Step name) and Activity,
Username: Id of the user having performed the action,
Role: the Role that was taken by the user performing the action.

Double click on an entry to open its Log details component - and edit its content: