The E-Helpdesk AO Requests window features two distinct tabs:

• Current: lists, in the MASTER section, all E-Helpdesk requests that:
  1. were submitted less than two hours ago 
  2. match the search criteria defined in the QUERY section (by default, all);
  3. and that you are entitled to see.
• Archive: to search for requests matching specific query criteria, in all archived or current requests.

The Current Tab

The Current tab is divided in three expandable/collapsible sections:

• QUERY
• MASTER
• DETAILS

QUERY

The Query section, where you can filter the searched Request to a number of criteria, features the following parameters:

• Submitter: either a full Token Id (in that case the Token parameter will have to be checked on), or ANU Id.
• ARCID: the ICAO aircraft Id
• ADEP: ICAO Id of aerodrome of departure
• ADES: ICAO Id of aerodrome of destination
• EOBT Period: (optional - i.e. supports left-open, right-open and closed periods) start and end time
• General Interest: specifies if only general interest requests are to be displayed, or all (unchecked by default)
• Unable: specifies if only requests that were responded as “unable” are to be displayed, or all (unchecked by default)
• (untitled) Request State: one of the following values can be selected: Submitted, Under Work, Responded or Recalled.
• REGUL+: indicates the most penalising regulation
• My ANU: specifies if only requests created by users having the same ANU Id as you should be displayed (unchecked by default)
• (Request) Type: a button  to display a pop-up where you can select optionally a target Request Type - example:
  
  
  This selection will result in the criteria being displayed next to the button:
  
  
  
  
  Note: click on the Deselect   button from the bottom of the Type pop-up to remove the selected Type criteria.

Lastly, the Reset and Go button respectively reinitialise the Query form and launch the specified query.

MASTER

The MASTER View, expanded by default, presents a table listing the requests already created by other airlines.

The timestamp indicates the last refresh date and time, along with the number of requests currently displayed (n) and the total number of requests regardless of any filtering (m) as n/m.

Three buttons are  proposed on top of this table: Refresh, Create and Setup.

• Refresh: refreshes the request list according to the last applied Query while keeping the currently selected request if possible (otherwise no more request is selected) and the current list sorting
• Create: opens an E-Helpdesk AO Submit windows pre-filled with the existing default values (if any)
• Setup: opens a pop-up where you can enable a sound alert when responses are incoming:
  
  

Results Table

The Results Table lists all the requests matching the query criteria:

• My: indicates if requests submitter is from same ANU id as you (by means of a check mark icon)
• Type: request type name
• Details: aircraft icon linking to the corresponding Flight Details window (or Flight List if referring to more than a single flight)
• ARCID, ADEP, ADES, EOBT, REGUL+, ANU, General Interest: see above in the Query section
• CTOT: computed take off time
• DLA: flight delay

• State: contains a collection of pictogram indicating the status of the request, Submitted, Unable, Under Work and Responded: :

  The request has been recorded and is now waiting to be handled by NMOC;

  NMOC is not able to give an answer;

  The request has been locked and NMOC currently busy preparing a reply;

  NMOC has answered. The content of the reply can be found under the DETAILS section:

• Submitted: submission date/time
• Last Response: response date/time if the request was responded

DETAILS

The Details section displays in read-only mode, the details of the request selected in the Results Table from the MASTER area:

• Submitter
• Submission Time
• ARCID
• ADEP
• ADES
• EOBT
• CTOT
• REGUL+
• DLA
• STATE
• TYPE
• Request text (Text)

In cases where a response was provided, the Details also include:

• Response Time
• Responder ( token) User ID
• Indication if the response if Unable
• Indication if the request has been made of General Interest by the responder

Recall

A request submitted by mistake can be recalled, by means of the Recall button available to all flights whose Status is still 'Submitted':

Such a recalled flight cannot be seen anymore by other ANUs - but is still visible (however not editable) by Network Operations.

The Archive tab

Very much like the Current tab, the Archive tab is also divided in three expandable/collapsible sections:

• QUERY
• MASTER
• DETAILS

The MASTER and DETAILS section are similar to the ones described above for the Current Tab chapter.

The QUERY section for the Archive Tab is also very similar to the one present on the Current Tab - with the exception of a number of additional filters allowing to specify Date and Time parameters:

• From: indicates the start date of the query period (D-1 selected by default)
• Until:  indicates the end date of the query period (D+1 selected by default)
• Between: indicates the start time of the query period
• And: indicates the end time of the query period