Service request form

This form allows new and existing customers to apply for initial or additional access/es to NM Services.

Fields marked with the * sign are mandatory.
When a mandatory field is not applicable to your activity, please type in 'N.A.' (not applicable) to be able to submit the form.

This request will undergo a validation process, if the information submitted is incomplete or inaccurate, your request will be rejected.

I. ORGANISATION DETAILS

CCID

Organisation CCID N°, if known

Organisation Name*

Type*

Sub-type

Business Type*

AFTN Address*

SITA Address*

ICAO Code*

ICAO Area Code*

IATA Code*

Aircraft registration(s)* (max 5)

Address Line 1*

Address Line 2

Address Line 3

Postcode*

City*

Country*

Organisation Phone*

Organisation Fax

Organisation E-Mail*

Website

National Registration Number

II. CONTACT DETAILS

Title

Last Name*

First Name*

Phone*

Mobile

Business E-Mail*

Job Title*

Unit*

III. PURPOSE OF REQUEST

Purpose of Request *

Please detail your operational requirements of the application(s) requested

IV. SERVICE TYPE

Service Type*

Collaboration Applications

NM APPLICATION#2

NM B2B

NM B2B
Please specify which NM B2B set of packages you are interested in:
AO Package (select to view the 3 proposed options)
  >>>AO Basic
  >>>AO Full
  >>>Military AO
ANSP Package
Airports Package
Ground Handling Agents Package
Other specific Package


Please provide us with a Security Question and Answer in English

The below user defined Security Question and Security Answer will be used as authentication measure when access is to be activated (after reception of a notification email containing detailed instructions). When you will call the Customer technical Service desk & Operations (CSO), you will be asked the Security Question and prompted to provide the answer submitted in this form.

Make sure to remember your Question/Answer!

  Your Security Question
  Your Security Answer

Other services

OTHER SERVICES
Please specify which services you are interested in:

RPL
DDS/AO
Data distribution services      EFD/ANSP      FUM/AIRPORT & ANSP

V. CONFIRMATION

I hereby confirm that the above information is correct and complete. I hereby acknowledge that when this service request is validated by EUROCONTROL, I will be requested to accept the EUROCONTROL terms and conditions by signing an Agreement.

Please review your submission - some fields are not correctly completed yet.

Privacy Policy

Your personal data is processed and stored for the purposes of this request and the related services that may be provided to you. Your data will be communicated only to the extent strictly necessary to the departments or third parties involved in the provision of the service. It is kept only for the time necessary to fulfil the purposes mentioned. EUROCONTROL will not sell, distribute or lease your personal information to third parties. EUROCONTROL will not use your personal information to send you promotional information about third parties which we think you may find interesting. If you believe that any information we are holding on you is incorrect or incomplete, please contact us under: nm.customersupport@eurocontrol.int. Your personal data is processed and protected in accordance with the EUROCONTROL Regulation on Personal Data Protection (http://www.eurocontrol.int/publications/eurocontrol-regulation-personal-data-protection).

CHMI

The CCMS Web can be used by authenticated clients of the NM to submit and trace operational problem reports or user requirements (generically called 'claims').

CHMI

The CCMS Web can be used by authenticated clients of the NM to submit and trace operational problem reports or user requirements (generically called 'claims').

NOP Portal

The NOP Portal aims at facilitating the user’s access to operational information and provides ATFCM information which is consolidated and displayed according to ATFCM phases : Strategic, Pre-Tactical, Tactical & Post Operations.

The following functions are included: display of information (ANM, AIM), flight information (flight list, route and history), access to environment data, (ATS routes, CDRs) and access to flight plan testing facility (IFPUV).

Cost of access to NOP Portal and CHMI

EUROCONTROL provides two (2) user accounts per organisation and location free of charge.
A fee of 200 € will be charged for each additional user account (i.e. more than two at one location).

CHMI

CHMI provides a graphical interface to the Network Operations System which enables users to display data and graphical information (such as routes, route attributes, airspaces, flight plan tracks, etc.) via map displays. As these maps are updated dynamically, the CHMI provides a user-friendly display of ‘real time’ information.

To accommodate the variety of users’ needs, several different CHMI services have been developed. Each service consists of a subset of functions customised per usage profile.

Important: We strongly advise that CHMI should be used only professionals experimented in flight planning. To fully benefit from this solution, a daily use is highly recommended, after appropriate training. If this is not the case, CHMI should not be considered.

CCMS Web

The intended audience for the CCMS Web application is only Aircraft Operators, or organisations that have received flight planning delegation from them and also ANSP’s with prior authorisation (see below).

This application enables authenticated users to access and submit operational incident reports to the Network Manager Operations Centre.

User ID (Token)

Unique ID used by the customer to access the protected pages of the NM Services.

B2B

The B2B Services is a Web Services interface which allows direct interactions between Customers and EUROCONTROL applications.

These Web Services will enable the validation of flight plans (equivalent to the IFPUV application) and Route Generation (equivalent to the Daedalus application).

Cost of access to NM B2B

EUROCONTROL provides two (2) certificates per organisation and location free of charge.
A fee of 200 € will be charged for each additional certificate (i.e. more than two at one location).

CCID

The Client Connection Identification (CCID) number (000000nnnn) is an unique number allocated to the customer.

IFPUV

An IFPS validation system (IFPUV) has been made available to enable message originators, who so wish, to submit their flight plan to a dedicated test address for flight plan validation, prior to their submission to the operational IFPS.

The aim of this system is to provide the means with which message originators may improve the automatic processing rate of flight plans submitted to the operational IFPS.

Route Generation

The ability to request EUROCONTROL to provide valid routing options.

Messaging

This service can only be requested by Aircraft Operators. It covers the provision of ATFCM and/or IFPS messages by EUROCONTROL direct to an ANSP and to Aircraft Operator, Handling Agent or Designated Representative's SITA or AFTN address. The address/es to which the Network Operations Systems send these messages are either stored in the Network Operations Systems and reflect the requirements of the customer or an address is derived, by default, from the message/s received from the customer.

A customer can therefore request to have his messages sent by EUROCONTROL to specific addresses e.g. local handling agent. Modifications to the addressing are carried out at the request of the originator specifically requested by the customer.

RPL

The repetitive flight plan (RPL) application enables an Aircraft Operator to create RPL list files to submit to EUROCONTROL in the appropriate electronic format.

Data Distribution Services (DDS)/AO

Data Distribution Services (DDS) allow the eligible aircraft operator with an ICAO code to receive multiple categories of enhanced real-time flight data from EUROCONTROL.

ETFMS Flight Data message (EFD)

The EFD is basically an extract of flight data that is available in the ETFMS.

The purpose of the ETFMS flight data message is to inform users with the latest updates and about the latest state of a flight in ETFMS.

Flight Update messages (FUM)

The FUM messages provide CDM airports with an accurate estimated landing time of arriving flights, improving the planning of outbound flights.

The exchange of dynamic CDM information between EUROCONTROL and the Airport is realised by sending Flight Update Messages (FUM) from EUROCONTROL to the Airports concerned, providing the airport CDM platform with e.g. the flight status and estimate landing times.

NM Applications

Please note that for each Collaboration Application access, the NOP portal service will be provided by default.

Important Note for ANSPs

The request for access to the CCMS Web may have to be approved by the representative within the cutomer's organisation who is responsible for the submission of ATFCM-related reports to EUROCONTROL. This representative should be assigned to the regulatory or safety bodies of customer's organisation.

The Aeronautical Fixed Telecommunication Network (AFTN) and the Société Internationale de Télécommunications Aéronautiques (SITA) Network are worldwide systems for the exchange of messages .

ICAO Code

International Civil Aviation Organization (ICAO) code.

If you are ANSP or Airport: a 4-letter airport location indicator (e.g. LSZH for Zürich or HECA for Cairo).

If you are Aircraft Operator: a 3-letter airline designator (e.g. AFR for Air France or EZY for easyJet UK Ltd).

ICAO Area Code

A 2-letter code where the first letter is allocated by continent and represents a country or group of countries within that continent. The second letter generally represents a country within that region.

IATA Code

International Air Transport Association (IATA)

If you are ANSP or Airport: a 3-letter airport identifier (e.g. ZRH for Zürich or CAI for Cairo).

If you are Aircraft Operator: a 2-letter/number airline designator (e.g. AF for Air France or U2 for easyJet UK Ltd).

Important notice:

Users who may want to subscribe to the NM B2B product must be aware that they shall develop programming interfaces with their own applications before being able to benefit from the NM B2B.

ANSP Package

This package includes the following web services: Flight Plan Validation, Route generation, Flight Data Retrieval, e-AMI (with full access to route availability and airspace availability), AIM and ANM.

Airports Package

This package includes the following web services: Flight Plan Validation, Route generation, Flight Data Retrieval, e-AMI (with access limited to route availability, excluding airspace availability), AIM and ANM.

Ground Handling Agents Package

This option should be chosen in case your request concerns a specific need. Please provide here in the free text field the exact need in term of connection to NM B2B.

AO Basic

AO Full

This package includes the following web services: Flight Plan Validation, Route generation, Flight Data Retrieval, Flight Plan Filing and Management, e-AMI (with access limited to route availability, excluding airspace availability), AIM and ANM. Important notice: this package is submitted to specific use conditions (AFTN or SITA address needed, quality of submitted Flight Plan checks'...). Consult the 'Use Conditions' tab for more information.

Military AO

This package provides the same functions to military airspace users as the AO full package for civil aviation. In addition, it provides access to their own protected/State flights.