Technical operational support

Real time technical problems (24/7 service)

For technical problems (use of tokens, transmission, terminals) which require immediate corrective action, contact the Customer technical Service desk & Operations (CSO) helpdesk
Email: nm.cso.help-desk@eurocontrol.int
Tel: +32 2 745 1997

CHMI support (training team - office hours)

For functional questions on the use of CHMI, contact the Network Operations training team:
Email: nm.external.training@eurocontrol.int
Tel: +32 2 729 5119

EAD operational and technical enquiries (office hours)

1- Check the EAD website
2- Contact the EAD Service
Email: ead.service@eurocontrol.int