Real time operational support
Operational flow management problems (24/7 service)
For real-time problems which are primarily ATFCM matters and which require immediate action, such as slot allocation, flight suspensions, contact our E-Helpdesk via the Network Operations Portal (NOP).
Customers without access to the E-helpdesk can call the Central Flow Helpdesk for assistance:
Tel: +32 2 745 1901
Flight plan filing problems (24/7 service)
- First test your FPL on IFPUV via the NOP and (for authenticated users) search for route proposals
- Check the related Users Manuals through the HANDBOOK portlet of the Network Operations Portal (NOP) , the following page Operational Instructions for any latest change to one or more of the procedures published in the Network Operations HANDBOOK; and if necessary RAD related information.
- If you would like to report a problem with the IFPUV error message (you have reason to believe the error given should not be raised on your FPL), please contact the NM.IFPS.SPVR@eurocontrol.int
- If you are still experiencing difficulties with the compilation of a flight plan, contact the appropriate flight planning unit: (FP1 or FP2 as described in the IFPS Users Manual)
FP1 - Brussels - tel: +32 2 745 1950
FP2 - Brétigny - Tel: +33 1 69 88 17 50
CACD (Central Airspace and Capacity Database) real time problems - (16 hours service, 7:00-22.00 CET)
Contact the Airspace Data (AD) team:
Email: NM.AD.SPVR@eurocontrol.int
Tel for CACD issues: +32 2 745 1904 (or +32 2 729 9848)
Fax for CACD issues: +32 2 729 4795