Depending on whether you assume an AO or CFMU role, certain fields reserved to your activity will not displayed in the E-Helpdesk application.

As a result, only the common denominator of the columns displayed in both roles can be customisable (except for Type and Details which should always be displayed).

These columns are:

• ARCID
• ADEP
• ADES
• EOBT
• REGUL+
• State
• ANU
• Submitted
• Last Response
• General Interest

They are shared by AO CURRENT, AO ARCHIVE, CFMU CURRENT and CFMU ARCHIVE.

The RULES MASTER DATA table is different, and presents the following fields: