The Current tab is divided in three expandable/collapsible sections:
QUERY
The Query section, where you can filter the searched Request to a number of criteria, features the following parameters:
- Submitter: either a full Token Id (in that case the Token parameter will have to be checked on), or ANU Id.
- C/M: Civil, Military or Both
- A/M: filters the type of response: Automatic, Manual, or Both
- ARCID: the ICAO aircraft Id
- ADEP: ICAO Id of aerodrome of departure
- ADES: ICAO Id of aerodrome of destination
- EOBT Period: (optional - i.e. supports left-open, right-open and closed periods) start and end time
- General Interest: specifies if only general interest requests are to be displayed, or all (unchecked by default)
- Unable: specifies if only requests that were responded as “unable” are to be displayed, or all (unchecked by default)
- (untitled) Request State: one of the following values can be selected: Submitted, Under Work, Responded or Recalled.
- REGUL+: indicates the most penalising regulation
- (Request) Type: a button
to display a pop-up where you can select optionally a target Request Type - example: 
This selection will result in the criteria being displayed next to the button:
Note: click on the Deselect
button from the bottom of the Type pop-up to remove the selected Type criteria.
Lastly, the Reset and Go button respectively reinitialise the Query form and launch the speficied query.
MASTER
The MASTER View, expanded by default, presents a table listing the requests already created by other airlines.
The timestamp indicates the last refresh date and time, along with the number of requests currently displayed (n) and the total number of requests regardless of any filtering (m) as n/m.
Two buttons are proposed on top of this table: Refresh and Setup.
- Refresh: refreshes the request list according to the last applied Query while keeping the currently selected request if possible (otherwise no more request is selected) and the current list sorting
- Setup: opens a pop-up where you can enable/disable sound alerts:
- Alarm,
- Warning,
- Incoming request.
Note: an Edit Request Types link is also featured to NMOC users, allowing you to create and manage Request Types - this function is described in the E-Helpdesk Administration chapter.
Results Table
The Results Table lists all the requests matching the query criteria:
- Type: request type name
- Details: aircraft icon linking to the corresponding Flight Details window (or Flight List if referring to more than a single flight)
- ARCID, ADEP, ADES, EOBT, REGUL+, M/A, C/M, ANU, General Interest: see above in the Query section
- CTOT: computed take off time
- DLA: flight delay
-
State: contains a collection of pictogram indicating the status of the request, Submitted, Unable, Under Work and Responded: :
The request has been recorded and is now waiting to be handled by NMOC;
NMOC is not able to give an answer;
The request has been locked and NMOC currently busy preparing a reply;
NMOC has answered. The content of the reply can be found under the DETAILS section: - Protected: when checked, indicates that the request is protected
- Lock Status: when State is , indicates that the request is locked, and by whom
- Submitted: submission date/time
- Last Response: response date/time if the request was responded
- Internal comment: an optional comment for internal usage
DETAILS
The DETAILS section displays the details of the request selected in the Results Table from the MASTER area:
- Submitter
- Submission Time
- C/M
- A/M
- ARCID
- ADEP
- ADES
- EOBT
- CTOT
- REGUL+
- DLA
- STATE
- TYPE
- Request text (Text)
In cases where a response was provided, the Details also include:
- Response Time
- Responder ( token) User ID
- Indication if the response if Unable
- Indication if the request has been made of General Interest by the responder